Career @ Bluebash

Job Title: Customer Success Manager (Healthcare SaaS)

Location: Mohali, India

Shift Timing: EST Night Shift - EST Hours)

Employment Type: Full-Time

Role Overview:

We are looking for a proactive and customer-obsessed Customer Success Manager who is passionate about helping customers achieve measurable business outcomes. This is not a traditional support role. We are looking for someone who thinks beyond completing task s and instead focuses on solving customer problems, improving product adoption, reducing churn, and driving long-term customer success.

The Customer Success team engages after the onboarding phase, when customers have already completed their initial implementation and training. Your responsibility will be to maximize customer value, improve retention, and become a trusted advisor through out their journey. Healthcare and Wellness SaaS experience will be a strong advantage.

Key Responsibilities

• Own the post-onboarding customer journey and ensure customers continue to achieve success with our platform.
• Monitor customer health and identify accounts showing early signs of churn.
• Take proactive actions to bring at-risk customers back to a healthy adoption state.
• Build strong relationships with customers and become their trusted success partner.
• Analyze customer behavior, usage patterns, and feedback to identify opportunities for improved engagement.
• Collect customer insights and translate them into actionable recommendations for Product, Engineering, and Leadership teams.
• Identify customer interests and business goals that can influence our product roadmap.
• Increase product adoption by introducing relevant features, best practices, and workflow improvements.
• Conduct regular business reviews with customers and measure success against agreed outcomes.
• Collaborate with Sales, Product, Support, and Engineering teams to resolve customer challenges efficiently.
• Drive customer retention, expansion opportunities, and long-term satisfaction.
• Maintain accurate customer health scores, success plans, and engagement records.

What We're Looking For (Required Experience)

• 3+ years of experience in Customer Success, Account Management, or Customer Growth for a digital product or SaaS company.
• Proven experience improving customer retention and reducing churn.
• Experience working with fast-growing startups or product-led companies.
• Strong analytical mindset with the ability to convert customer insights into business actions.
• Excellent communication and relationship-building skills.
• Comfortable working in the EST time zone.

Preferred Experience

• Healthcare or Wellness SaaS experience.
• Experience with CRM and Customer Success platforms.
• Understanding of customer health scoring, lifecycle management, and success metrics.
• Experience working closely with Product teams to influence roadmap decisions.

Who Will Succeed in This Role

• Thinks problem-first, not task-first.
• Takes ownership instead of waiting for instructions.
• Loves understanding customer behavior and business challenges.
• Uses data and customer insights to improve retention.
• Is proactive rather than reactive.
• Enjoys working in a startup environment where continuous improvement is expected.
• Can balance customer happiness with business growth.

Success Metrics

• Reduction in customer churn.
• Improvement in customer health scores.
• Increase in product adoption and feature utilization.
• Higher customer retention and satisfaction (CSAT/NPS).
• Actionable customer insights delivered to Product and Leadership.
• Successful recovery of accounts identified as churn risks

We’re Hiring | Sr. HR Executive/HR Executive

Location: Mohali

Type: Full-Time | Onsite.

What You’ll Do:

Talent Acquisition

1. Manage end-to-end recruitment.

2. Source candidates via job portals & LinkedIn.

3. Screen profiles & coordinate interviews with hiring managers.

HR Operations

1. Handle onboarding & employee documentation.

2. Maintain HR records & databases.

3. Support attendance & leave management.

4. Manage day-to-day HR operations.

5. Having good knowledge of HRMS tool (Zoho People is priority).

Payroll

1. Payroll processing (through Zoho Payroll).

2. Coordinate with the accounts team.

3. Complete knowledge of Statutory compliances.

Who We’re Looking For:

1. 1 year – 5 years of HR experience (IT preferred only).

2. Strong experience in HR functions & willingness to learn.

3. Good communication & coordination skills.

5. Familiarity with HRMS tools (Zoho) is a plus.

Why Join Bluebash?

1. Exposure to multiple HR functions along with HRMS tool.

2. Structured training & guidance

3. Supportive and collaborative work culture

4. Opportunity to take ownership

Experience: 1 – 1.5 Years (B2B SaaS Sales)

Location: Mohali, Punjab

Employment Type: Full-time

Industry: SaaS / Software Product Sales

About Us :

We’re redefining how businesses run with a smart, scalable SaaS platform built for growth.. We help businesses automate phone interactions, improve customer experience, and streamline communication. If you’re passionate about selling cutting-edge software, thrive in a high-performance culture, and are motivated by big wins, we want you on our team.

What You’ll Do

1. Drive New Business Acquisition

● Identify, prospect, and engage potential B2B clients in the US and European markets.

● Build a strong sales pipeline through cold calling, targeted emailing, LinkedIn outreach, and networking.

2. Lead the End-to-End Sales Process

● Conduct discovery calls to understand client needs and challenges.

● Deliver tailored SaaS product demos and articulate clear value propositions.

● Negotiate terms, overcome objections, and close deals to meet/exceed monthly and quarterly targets.

3. Become a Market Expert

● Stay informed on SaaS industry trends, competitor offerings, and evolving customer pain points.

● Collaborate with the marketing team to refine outreach strategies and improve campaign performance.

4. Build and Maintain Client Relationships

● Foster long-term client relationships to ensure satisfaction, drive upsells,

● Keep CRM systems (e.g., HubSpot, Salesforce) up to date with accurate sales activity and pipeline status.

What You Bring

● Experience: B2B SaaS/software product sales, preferably in US Market

● Communication: Exceptional verbal and written English; confident, persuasive, and professional with a neutral or near-native accent.

● Sales Acumen: Proven ability to meet/exceed sales targets. A natural hunter with a growth mindset.

● Tech-Savvy: Familiarity with CRM tools (e.g., HubSpot, Salesforce), LinkedIn Sales Navigator, and video conferencing tools.

● Work Ethic: Highly self-motivated, goal-oriented, and resilient under pressure.

● Flexibility: Comfortable working in shifts that align with US business hours.

Why Join Us?

● Work with a forward-thinking team on an innovative SaaS product.

● Be part of an ambitious global expansion journey.

● Opportunity for rapid career growth based on performance.

● Competitive compensation, performance bonuses, and professional development support.

Location: Mohali, Punjab

Job Type: Full-Time / Part-Time / Contract

Job Overview: We are looking for a smart and results-driven Upwork Bidder / Online Business Developer to join our team. This individual will be responsible for identifying and acquiring new clients on Upwork by crafting persuasive proposals and nurturing relationships with potential leads. You will play a key role in bringing projects related to Ruby on Rails, React.js, AI/ML, SaaS products, and custom application development.

Key Responsibilities:

• Identify relevant jobs/projects on Upwork and other freelance platforms.
• Write customized, high-converting proposals that highlight Bluebash’s strengths.
• Maintain a high response and conversion rate.
• Regularly follow up with potential leads and communicate with them effectively.
• Coordinate with the internal tech team to align proposals with service capabilities.
• Manage and update CRM with bid status and client interactions.
• Research client needs and market trends to refine bid strategy.

Requirements:

• Prior experience as an Upwork bidder or online business developer (1+ year preferred).
• Excellent written and verbal communication skills in English.
• Strong understanding of software development technologies and terminologies.
• Ability to write tailored and compelling proposals.
• Basic knowledge of platforms like Ruby on Rails, Python, React, Node.js, and AI tools is a plus.
• Familiarity with CRM tools and bidding strategy.
• Self-motivated, goal-oriented, and able to work independently.

Why Join Bluebash?

• Opportunity to work with an award-winning, fast-growing tech company.
• Work alongside a passionate, experienced, and global team.
• Transparent and performance-based incentives.
• Flexible work culture.
• Exposure to international projects and clients.

Experience: 5 – 15 Years

Location: Mohali, Punjab

Employment Type: Full-time

About Us :

We are an AI Voice Agent startup building the next generation of intelligent, human-like voice assistants for businesses. Our platform integrates with telephony systems, CCaaS/CPaaS providers, and modern AI technologies to deliver seamless customer experiences. We are looking for a Telephony/VoIP Engineer who can accelerate our expertise in telephony infrastructure and voice technologies.

Key Responsibilities

• Design, develop, and optimize telephony solutions integrating with Asterisk, FreeSWITCH, and other CPaaS platforms (Twilio, Vonage, Plivo, etc.).
• Architect scalable and reliable CCaaS/CPaaS workflows for inbound and outbound voice communication.
• Collaborate with AI/ML engineers to integrate AI-driven voice agents with traditional and modern telephony stacks.
• Troubleshoot and optimize call quality, latency, SIP/RTP handling, NAT traversal, and codec performance.
• Build automation scripts, monitoring tools, and APIs in Python to manage and extend telephony systems.
• Ensure compliance with VoIP standards and protocols (SIP, RTP, WebRTC, SRTP, DTMF, IVR).
• Collaborate with product and infrastructure teams to deliver carrier-grade voice reliability.
• Research and implement new technologies in voice processing, call analysis, and AI-driven telephony workflows.

Required Skills & Experience

• 5+ years of experience in the Telephony/VoIP domain.
• Deep knowledge of Asterisk, FreeSWITCH, and/or other open-source PBX systems.
• Strong understanding of SIP, RTP, WebRTC, VoIP codecs (G.711, G.729, Opus, etc.), and telephony protocols.
• Experience with CCaaS/CPaaS solutions (Twilio, Vonage, SignalWire, Plivo, etc.).
• Hands-on experience with Python for automation, API integration, and backend development.
• Knowledge of call routing, IVR design, conferencing, and voicemail systems.
• Familiarity with cloud environments (AWS, GCP, Azure) for deploying telephony systems at scale.
• Solid troubleshooting skills in networking (SIP traces, Wireshark, NAT issues) and carrier interconnects.

Preferred/Good to Have

• Experience with AI Voice, Speech-to-Text (STT), and Text-to-Speech (TTS) integration.
• Exposure to Kafka, RabbitMQ, ActiveMQ, or other messaging systems for real-time call event handling.
• Prior work in contact center solutions (CCaaS) or customer engagement platforms.
• Contributions to open-source telephony projects.

Position: Business Development Manager

Experience: 4+ years

Location: Mohali

Role Overview: We are looking for a Business Development Manager who can manage the entire sales lifecycle end-to-end, from lead generation to deal closure and long-term client relationship management. The ideal candidate should be technically sound, highly skilled in Upwork client acquisition, and experienced in converting leads from forums, communities, and other organic channels.

Key Responsibilities

• Own and manage the end-to-end sales pipeline, including lead generation, qualification, proposal creation, negotiation, and closure
• Identify, pursue, and convert opportunities through Upwork, including profile optimization, bidding strategy, and client communication
• Generate and convert leads from forums, online communities, LinkedIn, Slack groups, Discord, and other niche platforms
• Understand client requirements and translate business needs into technical solution discussions with internal teams
• Conduct discovery calls, solution presentations, and proposal walkthroughs with prospective clients
• Build and maintain strong long-term client relationships to ensure repeat business and referrals
• Collaborate closely with delivery, product, and leadership teams to ensure smooth project handovers
• Maintain accurate sales data, pipeline reports, and forecasts using CRM tools
• Stay updated on market trends, competitor offerings, and emerging technologies

Required Skills & Experience

• Proven experience as a Business Development Manager / Sales Manager in IT services, software development, or AI-based solutions
• Strong understanding of software development, cloud, AI, or automation services
• Demonstrated success in Upwork lead generation and client conversion
• Experience converting leads from forums, communities, and non-traditional sales channels
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple opportunities simultaneously and close deals independently
• Strategic mindset with strong execution and follow-through

What We’re Looking For

• Someone who believes in building long-term relationships, not just closing quick deals
• Self-driven, ownership-oriented, and comfortable working in a fast-paced environment
• Strong problem-solving and consultative selling approach
• Passion for technology and helping clients achieve measurable business outcomes

What We Offer

• Long-term career growth with leadership opportunities
• Competitive compensation with performance-based incentives
• Opportunity to work with global clients and cutting-edge technologies
• Collaborative, transparent, and growth-focused work culture

Location: Mohali, Punjab

Job Type: Full-time

Overview: We are looking for a highly skilled and motivated Technical Team Lead to oversee and guide our technical team in delivering innovative solutions. The ideal candidate will have strong expertise in Python MVC applications, AI/ML technologies, team management, project estimation, and research. Experience in working with LangChain, Agentic frameworks, and client handling will be considered a significant advantage.

Key Responsibilities:

• Technical Leadership
• Lead the development team in designing, building, and maintaining high-performance applications using Python MVC frameworks.
• Provide technical guidance and mentorship to team members to improve their skills and productivity.
• Oversee code reviews to ensure adherence to best practices and high-quality standards.
• AI/ML Development
• Drive the development and integration of AI/ML solutions into applications.
• Research and implement advanced AI models and techniques to solve complex business problems.
• Stay updated with the latest trends and advancements in AI/ML to keep the team at the forefront of innovation.
• Project Estimation
• Collaborate with stakeholders to accurately estimate project requirements, including resources, timelines, and budgets.
• Analyze technical requirements to assess feasibility and provide reliable cost estimates.
• Ensure estimations align with business objectives and client expectations.
• Research and Innovation
• Conduct in-depth research to identify new technologies, tools, and methodologies that can improve project outcomes and team efficiency.
• Evaluate emerging trends to recommend innovative solutions for business challenges.
• Promote a culture of continuous learning and improvement within the team.
• Team Management
• Manage a team of developers, assigning tasks, setting goals, and tracking progress.
• Foster a collaborative and inclusive team culture that encourages knowledge sharing and professional growth.
• Identify skill gaps within the team and arrange for appropriate training and upskilling.
• Client Interaction
• Act as a key point of contact for clients, understanding their requirements and translating them into technical deliverables.
• Provide regular updates to clients on project progress and address any technical concerns effectively.
• Build strong relationships with clients to ensure satisfaction and long-term collaboration.
• Project Planning and Execution
• Collaborate with project managers to create detailed project plans, including milestones, resource allocation, and risk management.
• Ensure projects are delivered on time, within scope, and to the highest quality standards.
• Troubleshoot and resolve technical challenges during the project lifecycle.
• LangChain and Agentic Frameworks (Preferred)
• Leverage LangChain and Agentic frameworks for developing cutting-edge AI-driven solutions.
• Explore opportunities to integrate these frameworks into existing and new projects for added efficiency and innovation.

Qualifications:

Education: Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).

Experience:

• 5+ years of hands-on experience in Python MVC application development.
• Proven expertise in AI/ML development, including model building, training, and deployment.
• Strong experience in project estimation, including resource and budget planning.
• Extensive experience in team management, task delegation, and performance tracking.
• Prior experience in client-facing roles, handling communication, and managing expectations.
• Experience with LangChain and Agentic frameworks is a strong plus.

Skills:

• Proficient in Python and frameworks such as Django or Flask.
• Solid understanding of AI/ML libraries like TensorFlow, PyTorch, Scikit-learn, etc.
• Excellent problem-solving, debugging, and research skills.
• Strong interpersonal and communication skills to manage teams and interact with clients effectively.

Location: Mohali 

Experience: 4–8 Years (Startup experience mandatory)

Employment Type: Full-time

About Us: We are a fast-growing technology and AI-focused company building products and services for global markets. We value people who have built things from zero, learned from failures, and scaled successes.

Role Overview: We are looking for a Digital Marketing Manager with a strong startup background, capable of owning strategy, GTM, team building, and execution. This role requires an entrepreneurial mindset, the ability to stay positive in uncertain environments, and the leadership skills to build and scale a high-performing marketing team.

Key Responsibilities:

• Define and execute the overall digital marketing strategy aligned with business goals
• Own and lead Go-To-Market (GTM) strategy for new products, services, or features
• Build, mentor, and scale a high-performing digital marketing team
• Create clear roles, processes, and KPIs for team members
• Drive customer acquisition across paid, organic, content, SEO, and community channels
• Collaborate closely with founders, sales, and product teams to align GTM execution
• Plan experiments, analyze performance data, and iterate quickly
• Develop strong positioning, messaging, and brand presence
• Maintain a positive, solution-oriented mindset during challenges and fast changes

Required Experience & Skills:

• Founder / Co-founder / Early team experience in a startup that has either:
• Failed (with strong learnings), or
• Successfully launched or scaled
• Proven experience in building and managing marketing teams
• Strong capability in marketing strategy and GTM planning
• Hands-on experience across key digital marketing channels
• Data-driven decision-making and execution skills
• Excellent leadership, communication, and collaboration abilities

What We’re Specifically Looking For:

• A leader with a true entrepreneurial mindset—ownership-driven, proactive, and accountable
• Someone who stays positive, resilient, and focused on solutions
• Comfortable working in ambiguity and fast-paced startup environments
• Strategic thinker who can also execute when required

What We Offer:

• Opportunity to build and lead the marketing function end-to-end
• Direct collaboration with founders and leadership
• High-impact role with long-term growth potential
• Competitive compensation with performance-linked incentives

Location: Mohali, Punjab

Job Type: Full-time (03PM-12AM Shift Time)

Role Overview:

We are seeking a skilled AI/ML Engineer to design, develop, and optimize AI-driven solutions. The role requires expertise in machine learning algorithms, model training, and leveraging state-of-the-art tools to build scalable, efficient systems. The ideal candidate will have practical experience with frameworks like LangChain, Baby AGI, LlamaIndex, and AgentGPT and the ability to integrate APIs using Django or Flask. This role is perfect for someone passionate about solving real-world problems with innovative AI solutions and a strong understanding of modern AI trends.

Key Responsibilities:

• Research, design, and implement machine learning models to solve business challenges.
• Train, fine-tune, and evaluate models using advanced ML algorithms and techniques.
• Develop agentic applications using frameworks such as LangChain, Baby AGI, LlamaIndex, and AgentGPT.
• Build scalable AI pipelines for data ingestion, preprocessing, and model deployment.
• Collaborate with stakeholders to identify requirements and develop AI-driven solutions.
• Optimize models for performance, scalability, and accuracy across various use cases.
• Integrate APIs using frameworks like Django and Flask to build end-to-end systems.
• Stay informed about the latest advancements in AI/ML technologies and integrate relevant innovations into development.
• Perform testing and validation to ensure the reliability of AI solutions in production.
• Troubleshoot and debug AI/ML applications to maintain performance and resolve issues.

Skills & Qualifications:

• Strong proficiency in Python programming.
• Deep understanding of machine learning algorithms and experience with model training and evaluation.
• Practical knowledge of frameworks like LangChain, Baby AGI, LlamaIndex, and AgentGPT.
• Hands-on experience with API integration and frameworks such as Django and Flask.
• Familiarity with LLMs, generative AI, and prompt engineering.
• Ability to analyze data and apply the right ML techniques to drive actionable insights.
• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Familiarity with AI tools and libraries such as OpenAI, Hugging Face, or AutoGPT.
• Knowledge of database management systems and their integration with AI/ML workflows.
• Awareness of security and scalability best practices for AI-powered applications.

Location: Mohali, India

Product: Kickcall.ai

Type: Full-Time | Onsite

About KickCall

KickCall.ai is building an AI-powered receptionist and communication automation platform for small and mid-sized businesses. We help companies manage calls, improve customer experience, and stay connected 24/7 using human-like AI voice assistants.

We’re looking for an AI/ML Researcher who has an entrepreneurial mindset, is deeply curious about emerging AI technologies, and loves experimenting with real-world applications of Generative AI and Machine Learning.

Key Responsibilities

• Stay on top of latest AI/ML tools, models, and APIs — especially advancements from OpenAI, Anthropic, Meta AI, and Google DeepMind.
• Regularly research and summarize new AI/ML research papers, frameworks, and trends that can be applied to KickCall.
• Experiment with new AI and ML techniques and demonstrate proof-of-concepts to the development team.
• Collaborate with product and engineering teams to identify AI-driven improvements in KickCall’s system.
• Build small internal tools, prototypes, or scripts to validate AI research ideas.
• Maintain an AI/ML knowledge base for the company — document what’s new, what’s working, and what’s coming next.
• Participate in brainstorming sessions and support team members in development and integrations.

Key Performance Indicators (KPIs)

• Frequency and quality of AI/ML research updates shared internally.
• Number of practical applications or experiments successfully adopted into the product.
• Ability to identify emerging AI/ML trends before competitors.
• Contribution to AI innovation and optimization across the KickCall platform.

Requirements

• Bachelor’s or Master’s degree or PHD in Computer Science, AI/ML, Data Science, or related fields.
• Strong interest in applied AI/ML research and experimentation.
• Experience with OpenAI API, LangChain, or other LLM-based tools is a plus.
• Excellent communication and presentation skills.
• Entrepreneurial mindset — curious, self-motivated, and solution-oriented.
• Open to learning new technologies and working in a fast-moving startup environment.

Nice to Have

• Prior experience in AI automation, voice AI, or agent-based systems.
• Contributions to open-source AI/ML projects or research papers.
• Familiarity with Python, TensorFlow, PyTorch, or Hugging Face ecosystems.